Cancellation Policy

• Order Cancellation:
  If you need to cancel your order, please contact us as soon as possible at thefakeposter.in@gmail.com. We will try our best to assist you. However, once the order is sent for packing or production, cancellation may not be possible.
• Customized Orders:
  Cancellation for customized orders is only allowed within 3 hours of placing the order. After this period, production begins and the order cannot be cancelled.
  Note: For customized order issues, an uncut and unedited unboxing video is mandatory for any claim.
• Non-Customized Orders:
  You may cancel non-customized orders only before the order has been shipped. Once dispatched, our standard Refund & Return Policy will apply.

Shipping Policy

• Service Locations:
  We currently ship only within India.
• Order Processing Time:
  Orders are usually processed within 2 business days after payment confirmation. Processing time may extend during high-volume periods or for customized designs.
• Shipping Partners:
  We work with trusted courier services to ensure safe and timely delivery. Your available delivery options will be shown during checkout.
• Estimated Delivery Time (India Only):
• Standard Delivery: 8 to 10 business days (may vary based on location or courier delays).
• Order Tracking:
  Once your order is dispatched, you will receive a tracking link via email. You can use this to follow your delivery progress.
• Shipping Delays:
  External factors like weather, festivals, strikes, or courier delays may impact the delivery timeline. If your order is delayed noticeably, feel free to contact us for support.
• Incorrect or Incomplete Address:
  Please ensure that you provide accurate and complete shipping details. We are not responsible for delays, returned orders, or losses caused by incorrect addresses.
• Lost or Damaged Packages:
  If your package arrives damaged or does not arrive at all, contact us immediately. We will coordinate with the courier to resolve the issue.
• Important Note on Damaged Parcels:
  If the package looks visibly damaged at delivery, please do not accept the parcel. Instead, inform the delivery person and contact us right away.
  Accepting a damaged package may affect your eligibility for replacement or refund.
  An uncut, unedited unboxing video is required for damage claims.

This policy may be updated or modified without prior notice. We recommend reviewing it before making a purchase.

Need Help?

For any questions or concerns, feel free to email us at thefakeposter.in@gmail.com.
We’re always here to help!